Free Shipping On all orders over $250

Shipping Policy

  1. Introduction

    • Brief overview of shipping policy
    • Mention of free shipping thresholds, if applicable
  2. Shipping Options

    • Types of shipping methods offered (e.g., standard, express, overnight)
    • Estimated delivery times for each shipping method
    • Possible carriers used (USPS, FedEx, UPS, etc.)
  3. Shipping Costs

    • How shipping costs are calculated (flat rate, by weight, by order value)
    • Information on shipping promotions or discounts
  4. Order Processing

    • Timeframe for order processing before shipping
    • Cut-off times for orders (same-day shipping, next-day shipping)
    • Handling of backorders or pre-orders
  5. Tracking and Delivery

    • Instructions on how customers can track their orders
    • Policies regarding lost or delayed items
    • Delivery issues and how they are handled (e.g., if no one is home)
  6. International Shipping

    • Availability of international shipping
    • Customs, duties, and taxes responsibilities
    • Differences in delivery times
  7. Special Circumstances

    • Shipping restrictions (e.g., hazardous materials, oversized items)
    • Holiday seasons or weather impacts on shipping times

Returns Policy

  1. Introduction

    • Brief statement of commitment to customer satisfaction
    • Overview of the conditions under which returns and exchanges are accepted
  2. Eligibility for Returns

    • Time frame in which returns or exchanges are accepted (30 days, 60 days, etc.)
    • Condition of items eligible for return (unused, in original packaging, etc.)
  3. Return Process

    • Steps for initiating a return
    • How to label and ship returns
    • Information on who pays for return shipping (customer or business)
  4. Refunds

    • Timeframe for issuing refunds after returns are received
    • Refund method (original payment method, store credit, etc.)
    • Handling of shipping costs in refunds
  5. Exchanges

    • Conditions under which exchanges are offered (defective item, size swap, etc.)
    • Process for exchanging an item
    • Differences in costs for exchanged items and how they are handled
  6. Damaged or Incorrect Items

    • Procedure for reporting and returning damaged or incorrect items
    • Policy on sending replacement items or issuing refunds
  7. Exceptions / Non-returnable Items

    • List of items that cannot be returned (custom products, sale items, etc.)
    • Explanation of any other exceptions to the standard return policy
  8. Contact Information

    • How customers can contact support for questions about returns and shipping
    • Support hours and expected response times